Everything I need to know about customer service, I learned at Nordstrom

I remember being taken in by the combined aroma of Coco Chanel and Estee Lauder’s Beautiful.  At sixteen years old, my BFF had had just helped me land a holiday job as a stock clerk at Nordstrom. This was particularly meaningful given my uber frugal immigrant parents were more Mervyns and K-Mart types. When I... Read more »